Frequently Asked Questions
Still have questions? Here are answers to some of the things our customers ask most before visiting our showroom.
1. Are all your watches authentic?
Yes. Every watch we sell is 100% genuine and sourced from trusted authorised distributors and reputable international suppliers. We never deal in replicas or counterfeit products, giving you complete confidence in your purchase.
2. Do your watches come with a warranty?
Absolutely. Our watches include the applicable manufacturer's international warranty or our authorised dealer warranty, depending on the brand and source. We'll explain the warranty coverage before you make your purchase.
3. Can I view the watches before buying?
Yes. We encourage customers to visit our Nairobi showroom to experience the watches in person. You can also reserve a private viewing, where one of our advisors will prepare a curated selection based on your preferences.
4. Do I need an appointment to visit?
Walk-ins are welcome during our business hours. However, reserving a private viewing ensures a dedicated advisor is available and allows us to prepare the watches you're most interested in seeing.
5. Do you stock Swiss luxury watch brands?
Yes. Our collection includes carefully selected Swiss brands such as Longines, Rado, Mido, and Tissot, alongside other trusted international watchmakers known for exceptional craftsmanship and reliability.
6. Can you help me choose the right watch?
Of course. Whether you're purchasing your first luxury watch, celebrating a milestone, or adding to an existing collection, our advisors are happy to guide you based on your style, lifestyle, and budget.
7. Do you offer watch resizing?
Yes. Complimentary bracelet resizing is available for applicable models purchased from Luxe Watches & Eyewear, ensuring your new watch fits comfortably before you leave our showroom.
8. Can I purchase a watch as a gift?
Absolutely. Luxury watches make exceptional gifts for birthdays, anniversaries, graduations, weddings, retirements, and corporate recognition. We also offer elegant gift presentation to make the occasion even more memorable.
9. What payment methods do you accept?
We accept major debit and credit cards, bank transfers, M-PESA, and other secure payment methods. Our team can advise you on the available options during your visit.
10. Where is your showroom located?
Our showroom is conveniently located in Nairobi, where you can explore our carefully curated collection in a comfortable and welcoming environment. Directions and opening hours are available on our Contact page.
11. How do I know which watch size is right for me?
Our advisors will help you compare case sizes, bracelet styles, and wrist proportions to ensure you choose a watch that feels comfortable and suits your personal style.